Replace Jira + Helpdesk + spreadsheet with one tool
Engineering Ops
Fixdesk
Engineering ops + support inbox in one — sprints, SLAs, and throughput without the Jira tax.
DjangoNext.jsReactPostgreSQLRedisAWS
Built for
Overview
Fixdesk is the engineering-ops and support platform for software teams that find Jira overkill and Zendesk a separate silo. Sprint planning, ticketing, SLA tracking, throughput dashboards, and a customer support inbox — all in one tool, built by people who ship software for a living.
What you get
Capabilities that ship with Fixdesk.
- Tickets with custom fields & workflows
- Sprints, backlog & estimation
- Kanban, list, timeline & dependency views
- SLA timers, escalations & on-call rotations
- Burndown, velocity & throughput charts
- Customer support inbox with shared replies
- GitHub, GitLab, Slack, Linear webhooks
- API + webhooks for everything
Built for excellence
Outcomes — why teams pick Fixdesk.
See engineering throughput without 12 dashboards
Onboard an engineer in an hour, not a sprint
Built-in SLAs for support — without a second tool
Webhooks-first; integrates with your real stack
Success Stories
Production deployments with Fixdesk and the wider stack.
Three tools → one
SaaS product team
Replaced Jira + Zendesk + spreadsheet with one tool — throughput visibility from the same dataset that runs the support SLA.
SLA-backed internal IT
Internal IT helpdesk
A 200-employee company moved its internal helpdesk onto Fixdesk — SLA timers, escalations and audit log included.
VP Engineering
B2B SaaS · India
“Technology alone doesn't transform businesses.”
Technology alone doesn’t transform engineering teams — the workflow does. Fixdesk is finally one tool a developer doesn’t fight.
Case Studies
Where Fixdesk runs in production.
SaaS · Bengaluru
Fixdesk: SaaS team replaces Jira + Zendesk
Sprints and tickets unified with the customer support inbox — SLA attainment up, context-switching down.
Internal IT · Chennai
Internal IT helpdesk rollout
Department-level escalations, on-call rotations and an SLA dashboard — deployed in three weeks.
Agency · Coimbatore
Agency delivery ops
Multi-client project workspaces with throughput dashboards per client — used by an engineering services agency.
Get in touch
See Fixdesk run on your own data.
30 minutes, with an engineer. We'll load a sandbox with a sample of your workflow and walk through the parts that matter to your team.
- info@tecnospice.com
- +91 73977 46317
- 657 Tristar Tower, 3rd Floor,
Lakshmi Mills, Avinashi Road, Coimbatore 641037
Walkthrough scheduled inside 48 hours