Fixdesk
Engineering ops + support inbox in one. Tickets with custom fields, sprints and backlog, kanban / timeline / dependency views, SLA timers and on-call rotations — plus a shared customer support inbox.
Open FixdeskProduct Focus
Project management & IT services — engineering ops without the Jira tax.
Tickets, sprints, SLAs, throughput and a support inbox — one tool, built by people who ship software for a living.
GitHub / GitLabSlackLinear / Jira importWebhooks API
Products in this segment
The challenge of scale
Fixdesk — sprints, SLAs and support, on one tool.
Most engineering teams pay a Jira tax — a workflow tool nobody loves and a separate helpdesk that doesn’t talk to it. Fixdesk collapses the two: sprints and tickets on one side, customer support inbox on the other, with shared SLAs and throughput dashboards.
Built for excellence
Capabilities engineered into Fixdesk.
Seamless product integration
GitHub, GitLab, Slack and Linear webhooks ship out of the box — your dev stack stays your dev stack.
SLA + throughput analytics
Burndown, velocity, throughput and SLA-attainment charts on the same dataset. No second BI tool.
Requirement tracking
Custom fields, dependency views and per-tenant workflows — ticket schemas you can shape without forking the product.
Collaboration tools
Shared support inbox, on-call rotations, mention-driven notifications and an audit trail on every write.
Light & dark optimised
Engineers stare at this tool for eight hours. The UI is built for that — with both themes, dense layouts and keyboard-first navigation.
Success Stories
Production deployments — what they actually look like.
Three tools → one
SaaS product team
Replaced Jira + Zendesk + spreadsheet with one tool — throughput visibility from the same dataset that runs the support SLA.
SLA-backed internal IT
Internal IT helpdesk
A 200-employee company moved its internal helpdesk onto Fixdesk — SLA timers, escalations and audit log included.
VP Engineering
B2B SaaS · India
“Technology alone doesn't transform businesses.”
Technology alone doesn’t transform engineering teams — the workflow does. Fixdesk is finally one tool a developer doesn’t fight.
Case Studies
What we've shipped in project management & it services.
SaaS · Bengaluru
Fixdesk: SaaS team replaces Jira + Zendesk
Sprints and tickets unified with the customer support inbox — SLA attainment up, context-switching down.
Internal IT · Chennai
Internal IT helpdesk rollout
Department-level escalations, on-call rotations and an SLA dashboard — deployed in three weeks.
Agency · Coimbatore
Agency delivery ops
Multi-client project workspaces with throughput dashboards per client — used by an engineering services agency.
Get in touch
Tell us the workflow that's currently breaking.
We'll send back a written fit-assessment in 48 hours — what slots into Fixdesk, what needs customisation, and what we'd refuse to take on.
- info@tecnospice.com
- +91 73977 46317
- 657 Tristar Tower, 3rd Floor,
Lakshmi Mills, Avinashi Road, Coimbatore 641037
Written response within 48 hours