Cancellation Policy for Subscription Software
General Policy
Tecnospice Technologies Pvt Ltd allows customers to cancel their subscription software under certain conditions. Please note that cancellation policies may vary depending on the specific subscription plan.
Cancellation Process
- Submit a Cancellation Request: To cancel your subscription, please submit a written request to our customer support team. You can do this via email or through our online portal.
- Cancellation Effective Date: Your cancellation will be effective on the last day of your next billing cycle.
Cancellation Fees
Cancellation fee will be applicable based on case to case scenario.
Recurring Charges
Once you cancel your subscription, all future recurring charges will be stopped. However, any outstanding balance for previous billing cycles will still be due.
Data Retention
Upon cancellation, we may retain your data for a specified period to comply with legal and regulatory requirements. Please refer to our privacy policy for more information.
Additional Notes
- This cancellation policy is subject to change. Please refer to the most recent version of this policy for the latest information.
- If you have any questions about our cancellation policy, please contact our customer support team.
Refund Policy for SAAS Modules
General Policy
Tecnospice Technologies Pvt Ltd is committed to providing high-quality Software-as-a-Service (SAAS) modules. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
Eligible for Refund
- Non-Functionality: If the SAAS module does not function as described in the product documentation, we will offer a refund or replacement.
- Material Defects: If the SAAS module contains material defects that significantly impair its functionality, we will offer a refund or replacement.
Not Eligible for Refund
- Change of Mind: If you change your mind about the SAAS module after it has been purchased or activated, you will not be eligible for a refund.
- Customizations: Customizations made to the SAAS module may affect your eligibility for a refund. Please consult with our support team for specific details.
- Usage: Once you have used the software, you will not be eligible for a refund.
Refund Process
- Contact Us: To request a refund, please contact our customer support team within [number] days of purchasing or activating the SAAS module.
- Provide Information: You may be asked to provide details about the non-functionality or material defects, along with any relevant documentation.
- Refund Processing: Once we have reviewed your request and supporting documentation, we will process your refund within [number] business days. Refunds will typically be issued to the original payment method.
Additional Notes
- This refund policy is subject to change. Please refer to the most recent version of this policy for the latest information.
- If you have any questions about our refund policy, please contact our customer support team.
